Starting point
Ingdilligenz is a consultancy that supports companies through sustainable transformation processes. In consulting, specialist expertise alone is not enough. Analyses and recommendations also need to be structured clearly, justified transparently and communicated with the target audience in mind. These communication requirements formed the starting point for the work with the consulting team.
Challenge
The company wanted to help its consultants communicate confidently across different client situations. The central question was how to present specialist positions in a structured way and remain composed when questions or objections arise. Looking at individual rhetorical techniques in isolation was not enough. What was needed was a format that combined several related skills: persuasive argumentation, deliberate rhetorical presence, structured problem-solving and constructive conflict management.
Solution
Bobineau Communications designed and delivered a full-day online workshop combining argumentation, rhetoric, problem-solving and conflict management. The format addressed both the language used in client conversations and the handling of demanding conversational dynamics. Combining the four areas created a shared framework for consulting situations: argumentation and rhetoric supported the clear communication of positions, while problem-solving and conflict management added strategies for keeping conversations constructive when uncertainty or tension arises.
Results
The workshop increased participants’ confidence in handling client conversations. They gained a structured foundation for positioning themselves more deliberately and responding appropriately to challenging situations. The outcome was not simply more knowledge about communication, but greater confidence in applying what they had learned and choosing suitable courses of action in different consulting scenarios.
